Pratical informations
Dear customers,
We are very happy to have you as a member of Body Training Studio and we are delighted to be part of your fitness journey!
We would also like to remind you of some practical information.
Booking app
To book sessions, please download and use our “Body Training Studio” app from the App Store or Google Play. Create an account and book!
If you have an UNLIMITED membership, book 12-month or 6-month UNLIMITED EMS sessions (depending on the length of your membership) instead of regular EMS sessions.
Payment
If one of your monthly payments by credit card or direct debit fails, you will be informed by e-mail. You can always pay it as soon as possible at the studio by bancontact, cash or bank transfer to the account : BE19 0019 4455 0512. If your card expires, please provide your new card number as soon as possible.
Billing
If you wish to receive an invoice for your subscription, please send an email to accounting@bodytrainingstudio.be with your company details (name, VAT number, address). Please be specific about the title of your invoice.
subscription suspension
If you wish to suspend your membership, please send an email to suspensions@bodytrainingstudio.be indicating the exact dates of the suspension and the reason. Your suspension request will be considered from the date you sent the mail, no verbal or text requests to coaches will be considered. You are allowed 6 weeks of suspension per year.
For a medical suspension, we need a medical certificate from a doctor stating that you cannot do sports for the reason. We can suspend the membership for medical reasons for a maximum of 3 months, depending on the length of the certificate.
Please send the certificate as soon as possible after being informed of your condition, we do not accept retroactive certificates.
terminate your contract
If you wish to terminate your contract:
On the scheduled end date of your subscription: 6 or 12 months after the start of your subscription (depending on the length of your subscription).
Send an email to info@bodytrainingstudio.be (found in your application) at least one month before the end date of your subscription. Your cancellation request will be taken into account from the date you send the email, verbal or textual requests to the coaches will not be taken into account.
Before the scheduled end date of your membership: 6 or 12 months after the beginning of your membership (depending on the length of your membership).
Send an email to suspensions@bodytrainingstudio.be. Your cancellation request will be taken into account from the date of sending the email, verbal or textual requests to the coaches will not be taken into account. You will have to pay (as specified in the general terms and conditions of sale and use of Body Training Studio) 3 months of compensation (1 month corresponding to the price of your subscription) + 75€ of administrative expenses.
You can find our general conditions below:
Thank you for trusting Body Training Studio as your fitness training partner. We will reach your goals together!
