General conditions

1. All purchases made at Body Training Studio are final. Body Training Studio does not offer refunds for services or products in case

of change of mind, injury, illness, change of address or any other reason.

2. Fees may increase from time to time to reflect increased costs and benefits. Fee increases apply to new contracts and

subscriptions only.

3. If the purchase of packages requires payment in instalments, the applicant agrees that such payments may be made by credit

or debit card on the dates specified in the service contract.

4. All memberships (unlimited passes, appointments, class passes and contracts) are personal and non-transferable.

5. Individual memberships (unlimited passes, appointments, class passes and contracts) cannot be shared. Anyone caught sharing

a membership will be refused entry and will lose their membership permanently.

6. It is the member’s responsibility to pay for any unpaid attendance at a Body Training Studio class, workshop or other event. The

Body Training Studio reserves the right to suspend the member’s membership until unpaid entries are settled.

7. It is the member’s responsibility to pay any negative balance on their account at Body Training Studio. Body Training Studio

reserves the right to suspend the member’s membership until the negative balance on their Body Training Studio account is

cleared.

8. Gift cards can be exchanged for classes, memberships or products. They are not redeemable for cash.

9. To register or purchase on the Body Training Studio online booking system and to attend regular classes, you must be over the

age of eighteen.

10. You must ensure that the information you provide at registration or at any time is correct and complete.

Unlimited memberships, appointments and class passes

1. Unlimited Passes & Appointments are unlimited memberships which are purchased in one payment.

2. Rendezvous” “Class Passes” consist of 10-class or 40-class passes and pass-outs.

3. Any unlimited pass (except for pre-sales, which only give access to one new studio) gives you access to unlimited classes &

Rendezvous in all our studios, but excludes workshops or other special events.

4. 10 Class Passes, 40 Class Passes and Drop-in Passes give access to classes and appointments in all our studios, but exclude

workshops and other special events.

5. The activation date of your pass is the date of the first class booked and not cancelled, even if you are not present.

6. The 10 Class & Rendezvous pass expires within 12 months of the pass being activated. No refunds are available in the event of

illness, injury, change of address or any other reason.

1.2 Contracts

Contracts are concluded for a period of 6 or 12 months from the date of subscription, paid by direct debit. The subscription will

be tacitly renewed without prior receipt of a minimum of 30 days notice by post or email: ( suspensions@bodytrainingstudio.be

) only.

2. the activation date of the contract is the date of purchase of the contract (unless you expressly request another date before the

purchase is processed)

3. All contracts give you access to classes and appointments under the terms of the contract in all our studios, but exclude

workshops or other special events.

4. It is your responsibility to ensure that there are sufficient funds available to cover payment. If a payment is rejected due to

insufficient funds, the transaction will fail. In the event of a rejected or declined payment, our policy is to reprocess the payment

in the following steps: a. the original card will be reprocessed. 2 b. if the transaction fails, any other card registered under the

member’s account will be processed.

If applicable, an administration fee will be charged to the amount due.

5. Members will be suspended from the booking in the event of a failed payment. Body Training Studio is not responsible for any

additional bank charges you may incur with your bank. Bank charges are governed by the terms and conditions of the contractual

agreements between you and your bank.

6. In the event of early termination of a contract, the member must inform Body Training Studio with a minimum of 30 days notice

by post or email (suspensions@bodytrainingstudio.be ) only and will be liable for an early termination fee equivalent to three

times the amount of the said contract. In addition, the member shall pay a flat fee of €75 for administrative costs.

Reservation policy

1. Payment for all courses and appointments must be received prior to the scheduled course date to secure your place.

2. Courses and appointments must be booked in advance. Courses and appointments can be booked online.

Notification is sent to you by email once you are confirmed. “Add to Calendar” will not allow you to book as the listings are full

and not available at this time. Try again later.

Cancellation policy

1. If you are unable to attend your scheduled course and appointment, please cancel your place to make it available to others.

2. Cancellations must be made via the online booking system or mobile app no later than 4 hours before a course & appointment.

3. Cancellations will not be accepted by phone or email.

4. Body Training Studio’s account status will show a late cancellation if you fail to show up or cancel too late.

Studio Rules

1. Every effort is made to provide classes and services in a timely manner. However, the schedule may be changed or cancelled

without notice. Body Training Studio will not refund, transfer or compensate in any way for classes that are late, changed or

cancelled for any reason.

2. The studio opens 30 minutes before class and closes 30 minutes after class. 3. No late entries are allowed and leaving classes

early is strongly discouraged.

4. The Body Training Studio is not responsible for lost, damaged or stolen personal property.

5. The Body Training Studio reserves the right to refuse registration.

6. All members release Body Training Studio, its owners, directors, managers, instructors and all employees from any liability for

any injury that may occur during a class. Suspension required due to injury is covered by the suspension policy.

Suspension Policy

All members have the right to suspend their membership under the following conditions.

1. Suspension may be requested once per contract year.

2. Suspension may be requested for any reason. Cancellations/suspensions on medical grounds are covered by this policy.

3. Suspension is for a minimum of 1 week and a maximum of 6 weeks. Medical suspensions can be requested for a maximum of

3 months with a doctor’s note.

4. The request for suspension must state a start and end date.

5. We may apply an administrative fee per suspension.

4 Requests for suspension must be made to suspensions@bodytrainingstudio.be with 7 days notice before the start of the

suspension. For medical suspensions, the suspension request must be submitted no later than 14 days after the start date of the

suspension.

Information, Privacy and Security Policy

1. The information published on this website is provided for the use of its visitors and you are informed that, although we have taken

care to ensure technical and factual accuracy, some errors may occur. No guarantee is given as to the accuracy or completeness

of the information contained in these pages.

2. Please note that the Body Training Studio may change the information on its website from time to time.

3. The Body Training Studio is not responsible for the use by any party of the information contained on this website.

4. The Body Training Studio does not warrant that the website, its contents or hyperlinks are free from viruses or contamination. It

is recommended that you conduct your own virus checks and implement your own precautions in this regard. The Body Training

Studio accepts no responsibility for any contamination or damage caused by a virus or electronic transmission.

5. Commitment to data security.

6. Your personally identifiable information is kept secure.

7. Only authorised employees, agents and contractors (who have agreed to keep the information secure and confidential) have

access to this information.

8. All emails and newsletters from our sites allow you to unsubscribe from future mailings.

9. Body Training Studio will never sell, rent, trade or share your personal information with any other person, company or organization.