GENERAL TERMS AND CONDITIONS

BODY TRAINING STUDIO

Body Training Studio SRL

Registered office: Rue des Anciens Étangs 55, 1190 Brussels

Belgian company number: 0644.840.954

E-mail : info@bodytrainingstudio.be

Site : https://www.bodytrainingstudio.be

IBAN: BE19 0019 4455 0512 · BIC: GEBABEBB

Effective date: 31 October 2026

Your fixed-term contract is tacitly renewed on its expiry date, unless you terminate it by registered letter sent to the registered office of BTS no later than 30 days before that date. The expiry date and the final termination date are stated in your contract.

After tacit renewal, you may terminate the contract at any time, without indemnity or charges, subject to two months’ notice given by registered letter. You keep access to the sessions until the end of the notice period.

No later than 15 days before the final termination date, BTS sends you an individual reminder by e-mail stating the expiry date, the final termination date, how to terminate and the price applicable after renewal (articles 2.7 and 3.8).

If BTS changes the content or the price of your plan during the term of the contract, you will be informed individually in writing at least two months before the change takes effect, and you have 30 days from that notice to terminate without charge or indemnity by registered letter; after that, the switch to the new terms is automatic (article 2.3 bis). All contracts in progress switch automatically to the price list in force (119.00 € incl. VAT for 12 months, 169.00 € incl. VAT for 6 months, per 4-week period), under article 3.8; contracts at 99.00 € incl. VAT switch on 1 January 2027 (article 14).

1. Scope, enforceability and definitions

1.1. Scope. These general terms and conditions (hereinafter the “GTC”) govern all relations between Body Training Studio SRL (hereinafter “BTS”) and its customers (hereinafter the “Member”), for any service, product, offer, order, contract or invoice, unless otherwise agreed in writing and signed by BTS.

1.2. Acceptance. By registering, booking or purchasing a product/service, the Member declares that they have read, understood and unreservedly accepted the GTC and the Studio Rules. The GTC in force are available on the BTS website.

1.3. Amendments. BTS may amend the GTC at any time (legal compliance, service improvement). The enforceable version is the one published on the website on the date of the booking/order, without prejudice to articles 2.7 and 3.8.

1.4. Entry into force and contracts in progress. These GTC enter into force on 31 October 2026. They apply to all contracts, whether in progress on that date or concluded afterwards. The switch of contracts in progress to the plan and price of article 3.1 is governed by articles 3.8 and 14.

1.5. Exclusive cancellation channel (authenticity & traceability). To guarantee the authenticity and traceability of transactions, any session cancellation must be made exclusively through the official BTS mobile app. No cancellation is accepted by telephone, e-mail, social media or at the front desk. Cancellations must comply with the deadlines set out in article 5.

1.6. Definitions.

• Membership: a fixed-term contract giving access to sessions according to the plan chosen.
• Session: a scheduled EMS training class/session or Metabolism programme.
• 4-week period: the reference unit for billing and for the use of sessions. A contract year comprises 13 four-week periods. Billing is not monthly.
• Unlimited sessions: access to EMS sessions without any limit on their number over the term of the contract, subject to a limit of one session every 48 hours and to available time slots.
• Debit: the amount charged in each 4-week period in performance of the contract.
• VAT incl.: price including all taxes. The VAT rate applicable to memberships is 6%.
• Body composition analysis: measurement of body parameters (fat mass, muscle mass, distribution) carried out in the studio by a coach, as part of progress monitoring.
• No-show: an absence not cancelled within the applicable deadline.
• Mobile app: the official BTS application used for registration, booking and cancellation.
• Contract: the agreement formed between BTS and the Member, including any electronic signature.

2. General provisions

2.1. Personal nature. Memberships are personal and non-transferable. Sharing access is prohibited.

2.2. Firm purchase. All purchases are final, subject to the right of withdrawal for online registrations (article 6).

2.3. Adjustment of fees. Fees may be index-linked once a year (maximum 5% on 1 January). Such indexation does not give rise to a right of early termination, unless it occurs within 3 months of signature. The change to the price list on 1 September 2026 and the switch to the 2027 plan on 1 January 2027 do not constitute indexation. The price list in article 3.1 applies to contracts concluded from 1 September 2026 onwards and to contracts in progress under the conditions of articles 3.8 and 14.

2.3 bis. Change of plan during the term of the contract. BTS may change the content of the plan and the price applicable to contracts in progress for one of the following reasons, which constitute the valid reasons within the meaning of this article: (a) a change in the content of the plan, in particular the inclusion of new services such as unlimited body composition analysis; (b) a change in the operating costs of the studios (rent, energy, staff, equipment); (c) a change in the legal, regulatory or tax framework. Such a change is not indexation: the indexation in article 2.3 is a separate mechanism, which remains capped at 5% on 1 January. The change is notified to the Member individually in writing, by e-mail to the address the Member has provided to BTS, at least two months before it takes effect; the notification states the reason, the new content, the new price, the effective date and the option to terminate set out below. A Member who does not accept the change has 30 days from the date on which the information e-mail is sent to terminate the contract without charge or indemnity, by registered letter to the registered office; termination takes effect on the day before the effective date, the fees remaining due until that date. After that period, the contract switches automatically to the new terms from the announced date; the notification expressly recalls this consequence of silence. The change does not apply to a contract whose withdrawal period (article 6) is running on the date of the notification: that contract retains its initial terms until its first renewal.

2.4. Instalment payments. In the case of payment by instalments, the Member accepts the automatic direct debits provided for in the contract, charged every 4 weeks.

2.5. Outstanding balance. Access to the services may be suspended in the event of arrears until payment in full. Such suspension of access does not, however, suspend the Member’s payment obligations, which remain due.

2.6. Minimum age. Online registration requires a minimum age of 16.

2.7. Term, tacit renewal and applicable price. Contracts are concluded for an initial term of 6 or 12 months according to the plan chosen (article 3.1). The expiry date and the final termination date are stated in the contract. Contracts are tacitly renewed on their expiry date, unless terminated by registered letter sent to the registered office of BTS no later than 30 days before that date. No later than 15 days before that final termination date, BTS informs the Member individually of the forthcoming renewal, by e-mail to the address the Member has provided to BTS; this reminder states the expiry date, the final termination date, the option to object to the renewal by registered letter and the price applicable after renewal. The renewed contract takes the price of the price list in force, as stated in that reminder. After tacit renewal, the Member may terminate at any time, without indemnity, subject to two months’ notice given by registered letter to the registered office; the notice period runs from the date on which the registered letter is sent (article 7.7).

2.8. Evidence & electronic records. The Member accepts the evidential value of electronic confirmations (e-mails, receipts, app timestamps, electronic signature).

2.9. Display of prices. All prices communicated to the Member and set out herein are stated including VAT. Any change in the applicable VAT rate is automatically passed on to the VAT-inclusive price.

3. Plans, prices and content of services

3.1. Price list and 2027 plan

The price list below applies to contracts concluded from 1 September 2026 onwards and to contracts in progress under the conditions of articles 3.8 and 14. Each plan includes unlimited EMS sessions and unlimited body composition analysis (articles 3.3 and 3.4).

Plan

Term

Price / 4-week period (VAT incl.)

Content

12-month contract

12 months

119,00 €

Unlimited EMS sessions with a personal coach, at a rate of one session every 48 hours + unlimited body composition analysis

6-month contract

6 months

169,00 €

Unlimited EMS sessions with a personal coach, at a rate of one session every 48 hours + unlimited body composition analysis

All prices are stated including VAT. The VAT rate applicable to memberships is 6%.

3.2. Billing cycle

Billing takes place every 4 weeks and not monthly. A contract year comprises 13 four-week periods.

The debit is taken every 4 weeks throughout the term of the contract. The exact number of debits is stated in the contract signed by the Member.

3.3. Content of the membership plan

Each membership plan referred to in article 3.1 includes:

• unlimited EMS sessions with a personal coach, at a rate of one session every 48 hours (article 3.7);
• unlimited body composition analysis (article 3.4).

The unlimited nature means that there is no limit on the number of sessions over the term of the contract, subject only to the 48-hour interval between two sessions, the time slots open for booking and the capacity of the studio. Sessions not booked give rise to no carry-over, accumulation, credit, conversion or refund. Sessions are booked and cancelled in accordance with article 5.

3.4. Unlimited body composition analysis

The body composition analysis is carried out in the studio by a coach, by booking through the mobile app, subject to the available time slots and equipment. It is included without limit in the plans referred to in article 3.1. It constitutes a measurement of body parameters for sporting purposes and does not constitute a medical act or a diagnosis (article 9).

3.5. Other plans

• 20-session pack · 600,00 € VAT incl., valid for 6 months from the date of purchase. Sessions are deducted one by one and are booked/cancelled through the mobile app on the same terms as memberships (article 5). Sessions not used by the end of the 6-month validity period expire and are neither refunded, carried over nor extended.
• Single session (one-off) · 50,00 € VAT incl. per session.

These plans do not include the unlimited body composition analysis.

3.6. Subscription

• through the BTS website with electronic signature; or
• in the studio, assisted by a supervisor.

3.7. Access & frequency

Access is exclusively by booking through the mobile app. For physiological and safety reasons, a minimum interval of 48 hours must be observed between two EMS sessions. That interval constitutes the limit of the unlimited plan: the app does not allow an EMS session to be booked within 48 hours of the previous one. The coach may refuse a session where that interval is not observed or for any safety reason (article 9).

3.8. Switch of all contracts to the price list in article 3.1

a) Principle. All contracts in progress switch to the plan and price in article 3.1 corresponding to their term: 119.00 € incl. VAT per 4-week period for a 12-month contract, 169.00 € incl. VAT per 4-week period for a 6-month contract. The switch is automatic: it requires no action or consent from the Member. It is based on the valid reasons in article 2.3 bis, namely the inclusion of unlimited body composition analysis in the plan and the change in the studios’ operating costs, and does not constitute indexation within the meaning of article 2.3. The term and expiry date of the contract are not changed. By way of exception, contracts subscribed to the 99.00 € incl. VAT plan switch to 119.00 € incl. VAT on 1 January 2027, whatever their term, under the conditions of article 14. Any other contract whose price increases switches to the price list in article 3.1 under the mechanism of article 2.3 bis: individual notification by e-mail at least two months before the effective date, the Member having 30 days from the date on which that notification is sent to terminate without charge or indemnity by registered letter; after that, the switch is automatic. Where the switch does not result in any price increase, it applies from the first 4-week period following the entry into force of these GTC. This article does not deprive the Member of any right granted by law.

b) Voluntary switch. A Member who wishes to benefit immediately from the plan referred to in article 3.1 may request this at any time. Their current contract is then terminated without notice, without charge and without any indemnity within the meaning of article 7.5, and a new contract is concluded on the terms of article 3.1.

c) Application upon renewal. On the expiry date of the contract, tacit renewal takes effect at the price of the price list in force, after the individual reminder provided for in article 2.7.

3.9. Organisation of sessions and studios

Sessions are accessible by booking only, subject to the availability displayed in the mobile app. No time slot, no schedule and no recurring booking is guaranteed, availability varying according to attendance, capacity and the organisation specific to each studio.

The Member may book sessions at any studio in the Body Training Studio network, subject to the availability of the studio concerned.

BTS may adjust schedules, replace a coach, move or cancel a session, change the timetable or temporarily restrict access for operational, organisational, safety or force majeure reasons. Such adjustments give rise to no indemnity, refund or extension of the contract, the Member retaining the option of booking another session or another studio under the conditions of this article (article 12.1 · Force majeure).

4. Payments & incidents

4.1. Payment methods. Payment by automatic SEPA direct debit or by credit card, according to the options offered. Payment is taken every 4 weeks. The oldest debts are settled first.

4.2. Failed payment and first reminder. If a debit fails: (a) a further attempt on the original payment method; (b) an attempt on any other registered card; (c) failing which, suspension of access until payment (article 2.5). BTS sends the Member a first reminder, free of charge, stating the amount due and granting a period of 14 calendar days to pay. This period runs from the third working day after the reminder is sent on paper, or from the first working day after it is sent electronically. No charge, indemnity or interest is claimed before that period has expired.

4.3. Persistent default. If payment has not been made when the period in article 4.2 expires, BTS may claim, in addition to the amount due: (a) a lump-sum indemnity of no more than 20.00 € if the amount due does not exceed 150.00 €; of no more than 30.00 €, plus 10 % of the amount due above 150.00 €, if the amount due is between 150.01 € and 500.00 €; of no more than 65.00 €, plus 5 % of the amount due above 500.00 €, up to a maximum of 2,000.00 €, if the amount due exceeds 500.00 €; (b) late-payment interest on the amount due, at the statutory interest rate increased by no more than 8 percentage points. These are the amounts permitted by Book XIX of the Belgian Code of Economic Law; they cover all collection costs, including bank charges for the rejected debit, and no other charge is claimed on that basis. BTS may refer the file to a debt collection service and/or terminate the contract (article 7.6), within the same limits.

4.4. Pricing error (online sales). If a displayed price is manifestly incorrect, BTS informs the Member and offers the choice between confirming at the correct price or cancelling free of charge. Until the Member’s instruction is received, the order is not processed.

5. Bookings, waiting lists and cancellations

5.1. Prior booking & payment. Payment must be recorded before the session. Booking is made through the app or the website (consultation), but any cancellation is made exclusively through the mobile app (article 1.5).

5.2. Booking window. Sessions are open for booking up to 1 year before the scheduled time, subject to availability.

5.3. Check-in & punctuality. The booking is guaranteed until 5 minutes before the start. After that time, the place may be released to a Member on the waiting list.

5.4. Waiting list. Where a waiting list is available, registering on it constitutes a commitment to attend. If a place becomes available, the app automatically confirms the Member’s attendance. If plans change, the Member must withdraw from the list in the app in good time, failing which the penalties in articles 5.6 and 5.7 apply.

5.5. Exclusive cancellation channel. For reasons of authenticity and traceability, cancellations must be made through the mobile app. No cancellation by e-mail, telephone, social media or at the front desk will be accepted.

5.6. Standard cancellation deadline. Cancellation at least 8 hours before the session: free of charge. Cancellation less than 8 hours before the session: “late cancellation”. A session cancelled late or not attended starts a new 48-hour interval within the meaning of article 3.7.

5.7. Consequences.

• Any membership plan referred to in article 3.1: a penalty of 8 € incl. VAT per late cancellation or no-show.
• If the penalty cannot be debited, articles 4.2 and 4.3 apply and BTS may suspend future bookings until payment.

6. Right of withdrawal (online registrations)

6.1. Period. For registrations made online, the Member has a right of withdrawal of 14 calendar days (Belgian Code of Economic Law · distance contracts).

6.2. Procedure. Notification by e-mail to suspensions@bodytrainingstudio.be before the expiry of the period. BTS confirms receipt and processes the request in accordance with the law.

6.3. Use during the period. If services have been used during the 14 days, 50 € per session will be charged and deducted from the amount to be refunded, where applicable.

6.4. In-studio purchases. Sales made in the studio are final.

7. Suspension, postponement and termination

7.1. Principle. The contract may not be suspended, except in the cases exhaustively provided for in articles 7.2 and 7.3. Any request for suspension must be sent by e-mail to suspensions@bodytrainingstudio.be, together with supporting documents, before the desired effective date.

7.2. Suspension for pregnancy. In the event of pregnancy, the contract is suspended for a period of 10 months at the Member’s request accompanied by a medical certificate. The term of the contract is extended accordingly and debits are interrupted during the suspension, then automatically resume at its end.

7.3. Suspension for health incapacity. In the event of incapacity for health reasons, the contract may be suspended upon presentation of a medical certificate, for a minimum of 15 days and a maximum of 3 months, cumulated over the entire term of the contract. The term of the contract is extended accordingly and debits are interrupted during the suspension, then automatically resume at its end.

7.4. No termination for change of circumstances. The contract is concluded for a firm fixed term. After signature of the contract and acceptance of these GTC, no termination without indemnity will be granted on account of a change of circumstances arising subsequently, in particular a change in medical situation, incapacity, a move of residence, or a professional or family change. Such situations fall, as the case may be, under the suspensions provided for in articles 7.2 and 7.3. The Member retains the option to end the contract under the conditions of article 7.5.

7.5. Early termination by the Member. The Member may terminate by registered letter to the registered office of BTS, according to the period in which the contract stands:

• (1) During the initial term (article 2.7): 30 days’ notice and a lump-sum indemnity equal to 3 four-week debits at the current price, plus 75 € administrative costs. The indemnity may in no case exceed the total of the fees remaining due until the end of the initial term; it is reduced accordingly.
• (2) After tacit renewal: two months’ notice, without indemnity or administrative costs, under the conditions of article 7.7.

If BTS ends the contract during the initial term other than in the cases provided for in article 7.6, the Member is entitled to a lump-sum indemnity of the same amount. The indemnity is payable in a single instalment, on the date on which the termination takes effect (article 7.8). This article applies neither to the voluntary switch provided for in article 3.8 b), nor to the terminations without charge provided for in articles 2.3 bis and 14, nor to termination after tacit renewal provided for in article 7.7.

7.6. Termination by BTS. In the event of a serious breach of the GTC, fraud, repeated non-payment, or dangerous or disrespectful behaviour, BTS may terminate immediately, without refund and without prejudice to damages, applying the lump-sum indemnity provided for in article 7.5.

7.7. Termination after tacit renewal. Where the contract has been tacitly renewed in accordance with article 2.7, the Member may end it at any time, without indemnity or administrative costs, subject to two months’ notice given by registered letter to the registered office of BTS; the notice period runs from the date on which the registered letter is sent. Throughout the notice period, the Member keeps access to the sessions under the conditions of the Member’s plan, and contributions remain due until the date on which the termination takes effect (article 7.8).

7.8. Effective date of termination. Termination takes effect on the date resulting, as the case may be, from the applicable notice period (articles 7.5 and 7.7), from the expiry date of the contract (article 2.7), from the notification by BTS (article 7.6) or from articles 2.3 bis and 14, regardless of payment of any sums due. Until that date, the Member keeps access to the sessions, save for suspension under article 2.5, and contributions remain due. No contribution is debited for any period after that date. Sums fallen due and unpaid on that date, together with any indemnity due under article 7.5, remain payable and are recovered in accordance with articles 4.2 and 4.3; non-payment does not delay the date on which the termination takes effect.

8. Studio Rules (safety & etiquette)

8.1. Opening hours & access. Access is permitted only during opening hours and to Members holding a valid booking.

8.2. Punctuality. Late arrivals and early departures are not permitted. The Member follows the coach’s instructions.

8.3. Lockers & belongings. Individual lockers are made available during the session only. Belongings may not be left overnight. BTS accepts no liability in the event of loss or theft.

8.4. Lost property. Kept for 7 days at the “Lost & Found” desk, then donated to a charity.

8.5. Animals. Not admitted in the training areas.

8.6. Hygiene & equipment. The purchase of the individual Body Training Studio training outfit is mandatory at a price of 50 € VAT incl.

8.7. Behaviour. Any aggressive or discriminatory behaviour, or behaviour contrary to the safety rules, results in immediate exclusion.

9. Health, contraindications & liability

9.1. Health questionnaire & information. Before any first session, the Member completes a health questionnaire and informs BTS of any health problem. BTS is not a medical service. The body composition analysis referred to in article 3.4 is a sports support service: it does not constitute a medical act, a diagnosis or a treatment, and does not exempt the Member from consulting a doctor.

9.2. Contraindications (non-exhaustive list). Pacemaker or electronic implants, epilepsy, pregnancy, acute conditions, unhealed injuries, fever, unstabilised cardiac conditions, cancers under treatment, uncontrolled neurological disorders. The coach may refuse access as a precaution.

9.3. Personal responsibility. The Member undertakes to listen to their body, comply with instructions and stop in the event of abnormal pain.

9.4. Sessions refused for health reasons. Where access to a session is refused by BTS on grounds of safety or contraindication, no penalty under article 5.7 is applied and the Member may book a new session without having to observe a further 48-hour interval.

9.5. Limitation of liability. Within the limits of applicable law, BTS’s liability is excluded for indirect damage, loss of profit, or loss/theft of belongings, and may only be engaged in the event of gross negligence or theft. Nothing excludes the consumer’s mandatory rights.

10. Intellectual property & image rights

10.1. Content. Trademarks, logos, texts, photographs, videos and training methods are protected. Any reproduction requires the written consent of BTS.

10.2. Filming and photography. Any recording for promotional purposes by BTS respects image rights and, where applicable, is carried out with consent.

11. Personal data (GDPR)

11.1. Data controller. Body Training Studio SRL. Purposes: management of Members, bookings, payments, monitoring of body composition analyses and sporting progress, security, service improvement, anonymised statistics, operational communications and, where applicable, marketing with consent.

11.2. Legal bases. Performance of the contract, legal obligations (accounting), legitimate interest (security/anti-fraud), consent (marketing and health data processed in the context of the health questionnaire and body composition analyses).

11.3. GDPR rights. Access, rectification, erasure, restriction, portability, objection. Requests via info@bodytrainingstudio.be. Complaints may be lodged with the Data Protection Authority (Belgium).

11.4. Retention & security. Data is retained for the term of the contract and then archived in accordance with statutory periods. Technical and organisational measures are in place. Data is neither sold, rented nor exchanged.

12. Miscellaneous provisions

12.1. Force majeure. In the event of an unforeseeable and irresistible event (e.g. a general network outage, administrative order, urgent works, epidemic, disaster), BTS may adapt the service (postponement, cancellation, temporary closure) without indemnity. Reasonable alternatives may be offered where possible.

12.2. Partial invalidity. The invalidity of one clause does not affect the validity of the others. A valid clause of equivalent effect shall be deemed to replace the invalid clause.

12.3. No waiver. The fact that BTS does not exercise a right does not constitute a waiver of its right to rely on it later.

12.4. Assignment. BTS may assign the contract to an affiliated company or to a universal successor. The Member may not assign their contract without the written consent of BTS.

12.5. Language. These GTC are available in French, Dutch, English and Spanish. In the event of any discrepancy between the versions, the French version prevails in Belgium.

13. Applicable law & jurisdiction

13.1. Applicable law. Belgian law exclusively.

13.2. Competent jurisdiction. Failing an amicable settlement, any dispute falls within the jurisdiction of the Justice of the Peace of Forest (or the legally competent court), without prejudice to mandatory consumer protection provisions.

14. Transitional provision: switch to the 2027 plan

14.1. Contracts concerned. This article applies to contracts in progress on 31 December 2026 subscribed to at the plan priced at 99,00 € VAT incl. per 4-week period, whether concluded before or after 1 September 2026. Contracts already subscribed to at the plan in article 3.1 and contracts whose withdrawal period (article 6) was running on 26 October 2026 are not concerned.

14.2. Reason for and content of the change. The change is based on the valid reasons referred to in article 2.3 bis: the inclusion of unlimited body composition analyses in the plan and the change in the operating costs of the studios. It is not indexation within the meaning of article 2.3. From 1 January 2027, the plan in article 3.1 (unlimited EMS sessions and unlimited body composition analyses, 119,00 € VAT incl. per 4-week period) applies to the contracts referred to in article 14.1, for their remaining term, without changing their term or expiry date.

14.3. Individual notification. This change was notified individually to each Member concerned by e-mail on 26 October 2026, more than two months before it takes effect, stating the option to terminate without charge set out below and the consequence of not terminating.

14.4. Option to terminate without charge. A Member who does not wish to adopt the 2027 plan may terminate the contract by registered letter to the registered office of BTS, at the address shown at the top of these GTC, no later than 30 November 2026. Termination takes effect on 31 December 2026, without termination charge or indemnity, article 7.5 not applying; the fees remain due until that date.

14.5. After 30 November 2026. In the absence of termination notified no later than 30 November 2026, the contract continues under the 2027 plan from 1 January 2027. No termination without charge may be requested on the basis of this article after that date; articles 7.5 and 7.7 remain applicable. This article does not deprive the Member of any right granted by law.

Contact

Body Training Studio SRL · Rue des Anciens Étangs 55 · 1190 Brussels

E-mail: info@bodytrainingstudio.be

Bookings / cancellations: BTS mobile app (mandatory)

Bank details

Account holder: Body Training Studio SRL (SRL BTS/VENTES)

IBAN: BE19 0019 4455 0512

BIC: GEBABEBB · BNP Paribas Fortis